Arizona Direct Care Worker (DCW) Standardized Practice Test

Maintaining eye contact and active listening is essential for effective communication with clients because it fosters a sense of connection and trust. When a caregiver demonstrates eye contact, it signals to the client that they are valued and that their words are being heard. Active listening involves not only hearing the words but also understanding the message and emotions behind them. This approach helps establish rapport, encourages open dialogue, and ensures that the caregiver can respond appropriately to the client's needs and concerns.

Using technical jargon can hinder communication, as it may confuse clients rather than clarify information. Speaking quickly can create misunderstandings or make clients feel rushed, which can be counterproductive in a care setting. Remaining silent until a client finishes speaking does allow for time to process, but without engaging actively through eye contact and listening, it does not promote effective communication. By striking a balance through attentive engagement, caregivers can support their clients more effectively.